We are recruiting to fill the position below:
Job Title: Guest Management & Protocol Manager
Location: Cairo, Egypt (CAF Headquarters)
Description
- You believe you have the educational background and professional experience to elevate the organization to the highest international standards?
- CAF is looking to recruit a Guest Management & Protocol Manager.
Responsibilities
- Report to the Head of Tournament Services and work collaboratively with other departments to deliver high-quality guest experiences.
- Define and implement Guest Management policies and procedures guidelines in alignment with CAF standards.
- Liaise with all relevant CAF departments and external stakeholders to plan and operate Guest Management policy and services.
- Define workforce plans to execute Guest operations for all CAF Tournaments & Events.
- Prepare guest lists and invitation letters and follow up with guests on their attendance confirmation.
- Monitor guests’ requests and bookings in liaison with the CAF Travel & Accommodation department.
- Ensure delivery of service levels for VVIP/VIP guests during all CAF Tournaments & Events.
- Liaise with Local Organizing Committees to optimize CAF Guest Management policy and services.
- Develop a strategy for the implementation of comprehensive Guest Management Software to provide the best end-to-end guest experience.
- Establish and monitor a tracking system for guests’ movements during all CAF Tournaments & Events.
- Generate reports on the activities and work progress regularly.
- Manage day-to-day operations and liaise with all relevant CAF departments and external stakeholders.
- Prepare and submit post-event reports.
- Evaluate guest satisfaction, identify gaps, and recommend improvements.
- Maintain best practice level by initiating and proposing innovative and state-of-the-art concepts.
Requirements (profile)
- Bachelor’s or Master’s Degree in Business Administration, Hospitality, or a related field.
- Minimum of five years of experience in guest management / hospitality, with experience in the sports industry as an advantage.
- Client-oriented with a focus on attention to detail.
- Strong organizational and interpersonal skills.
- Able to work in a team, learn from others, and share knowledge.
- Strong verbal and written communication skills.
- Ability to build strong relationships in a multicultural environment.
- Flexible with travel and ability to multitask.
- High level of proficiency with Microsoft Office and other modern IT tools.
- Fluent in English and/or French language both written and spoken; command of any other CAF official languages (English, French, Arabic) is a plus.
- Committed to diversity and inclusivity in the workplace.
We offer
- An interesting and varied job in an exciting and innovative international organization.
- Attractive employment conditions.
- The opportunity to be part of a highly committed international team.
- Quality social security coverage.
- An excellent pension schemes.
Application Closing Date
10th November, 2023.
HOW TO APPLY
Interested and qualified candidates should submit their CV to: [email protected] using the Job Title as the subject of the email.
Click here for more information
Note
- Only qualified applicants will be considered for employment without regard to gender, race, age, skin colour, nationality, religion, sexual orientation, or on any other grounds.
- If you have the necessary qualifications and are keen to work for a top international sporting organization, submit your application in English (Motivation Letter, CV, Diplomas, and Reference Letters).
- Only direct applications who meet all the required criteria will receive consideration.
Deadline: November 10, 2023
Job Features
Job Category | Guest Management & Protocol Manager |