JOB TITLE: Guest Relations Manager
JOB LOCATIONS: Lagos
JOB DETAILS
- A seasoned guest relations Manager experienced at working with a diverse and high-profile clientele and building lasting relationships with customers to facilitate business goals.
- He / She provides a high level first contact approach and supervises front office & Sales team members to ensure professional, seamless and efficient operations guaranteed to exceed guest expectation and produce excellent feedback.
Main Responsibilities
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- Develop, Build and train a strong, efficient and customer-centric front desk operations team
- Support team members in handling guest requests and enquiries to ensure that a positive outcome is achieved
- Demonstrate a high level of customer service at all times at the Welcome Center and Corporate Lodge reception desk
- Advise team of any special events or VIP Guests on the property for events or for general accommodations
- Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
- Maximize room occupancy and use up-selling techniques to promote services and facilities at Lakowe Lakes Golf and Country Estate.
- Ensure Team Members have a current knowledge of all the products, and facilities at Lakowe Lakes Golf and Country Estate.
- Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards
- Maintain a good working relationship with Team Members in other departments (Banquets, Housekeeping, Spa, and Maintenance)
- Supervise operations of all leisure activities (paddle boat, bird watching, etc.)
Experience and Education
- University Degree in Business Management or the Humanities.
- Additional degree or certificate in hospitality will be an advantage.
- Five years’ experience in a luxury hotel environment, two years at supervisory level
- Good knowledge of Property Management System: Opera, Epitome, Delphi, Quickbooks etc
- Knowledge of Microsoft office
- Basic accounting skills.
Skills:
- Enthusiastic with excellent communication and interpersonal skills
- Positive can-do attitude
- Commitment to delivering a high level of customer service
- Must have strong organizational skills.
- Strong leadership, management and decision-making skills
- Excellent grooming standards
- Great time management and organizational abilities
- Ability to work under pressure and meet tight deadlines
- Attention to detail
- Ability to multitask effectively
- Ability to work on your own and as part of a team
- High level of IT proficiency.
How to Apply
Interested and qualified candidates should forward their CV to: [email protected] using the Job Title as the subject of the email.
Deadline: January 31, 2022
Job Features
Job Category | Manager |