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Contract |
Ogun Port Harcourt Rivers |
Posted 3 years ago |
JOB TITLE: Guest Relations Officer
JOB LOCATION: Abeokuta – Ogun and Port Harcourt – Rivers
Employment Type: Contract
JOB DETAILS
- We are looking for a Guest Relations Officer to provide high-quality service to our customers. You will address complaints and go the extra mile to make sure our customers are satisfied.
- In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact for our customers.
- Your goal will be to ensure our customer have an overall better experience.
Responsibilities
- Co-ordination of Reception, waiting areas to ensure suitable environment and ambience.
- Co-ordination of Guest Relation duties and activities.
- Ensuring e-mails and self-doctors are captured and sent as per schedule
- Ensure proper filing and Archiving of report in expected format.
- Ensure usage of checklist and proper check-out.
- Feedback management: Monitor administration of forms and submission.
- Analysis of feedback forms for Dispatch, Doctors and Clients.
- Anticipate guest needs and build rapport with customers.
- Offer assistance with certain tasks (e.g. Pathfinding through test stages)
- Address customer complaints and escalate to Guest Relations Manager/ Regional Business Head when needed.
- Record information in the logbook daily.
- Ensure compliance with health and quality standards.
Requirements
- Proven experience as a Guest Relations Officer.
- Familiarity with Medical industry standards.
- Working knowledge of customer service software, databases and tools.
- Awareness of industry’s latest technology trends and applications.
- Proficiency in English; knowledge of additional languages is a plus.
- Computer literacy.
- A customer-oriented and professional attitude.
- An outgoing personality.
- Outstanding communication abilities (Verbal and Written).
- Excellent organizational and time-management skills.
- Previous work experience will be an added advantage.
- Residing close to Victoria Island will be an added advantage.
Application Closing Date
Not Specified.
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Job Features
Job Category | Administration/ Office/ Operations |