Job Title: Hausa Speaking CX Associate
Location: Ikeja, Lagos
Mission
- The Customer Experience Associate will effectively manage Customers by providing telephonic assistance in a 360-degree focused Call Centre.
- The job holder will Provide full services which include responding to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information to all Baobabplus existing and potential stakeholders.
- You will also inform customers of the product terms and features and project a professional company image through voice and online interactions
Responsibilities
Customer Support:
- Answering phones from customers professionally and responding to customer inquiries and complaints.
- Handling and resolving customer complaints regarding product, sales and customer service problems.
- Managing communication and coordination with internal departments.
- Obtaining and evaluating all relevant data to handle complaints and inquiries.
- Identifying and escalating priority issues as may be necessary.
- Following up complicated customer calls where required.
- To understand customers’ complaints/requests and close as First Time Resolution (FIR) and escalate where necessary.
- To ensure customer satisfaction is achieved in every interaction recorded.
- Ensure you follow the customer service script provided for uniformity.
- Engage in telesales activities to all prospects/leads from marketing campaigns.
- Engage in telesales activities to existing clients on products and services.
- Monitor sales and conversion performance
- Engage in outbound call activities for survey plans.
Profile
- OND / HND in any field.
- Fresh graduate with passion for customer service
- Excellent Listening and Probing skills.
- Excellent time management and organizational skills.
- Ability to use basic computer software.
- The ability to handle rejection and stress in soliciting customers.
- Excellent time management and multitasking skills.
- Knowledge of 1 or more of the 3 major Nigerian languages. Reporting Customer Experience Manager.
Application Closing Date
Not Specified.
HOW TO APPLY
Interested and qualified candidates send their CV to: [email protected] using the Job Title as the subject of the email.