We are recruiting to fill the position below:
Job Title: Head, Commercial
Locations: EEDC Business Areas (Particularly Anambra, Ebonyi & Abia)
Job Type: Full Time
Job Field: Supervision of Commercial and basic Technical staff of the region
Slot: 2 Openings
Responsibilities
- Oversee all Commercial activities in the Region
- Liaise with the RRG in all the Districts in the Region to ensure debt reduction
- Formulation of suitable budgeting controls and Monitoring SLA’s & KPI’s for DBM’s, DCM’s, Feeder Managers, Marketers, Operation Technicians and other Units under the Commercial Department.
- Ensuring adherence to payment agreements, delivery of LORs and follow-ups for the payments.
- Reviewing and ensuring data flow at CHQ to various departments such as billing, BIU, communication, legal, security, metering and operations.
- Ensuring manpower in the field is enabled to face challenges by guiding, grooming, developing and supporting them as and when required, i.e. staff productivity.
- Creating and submitting the periodic management report such as Customer Alignment data as required, e.g. Suspended account reactivation, HNP, etc.
- Ensuring manpower adequacy and target delivery
- Creating business continuity plans.
Community Relations:
- Facilitates the integration of EEDC into the fabric of the communities by using effective marketing and communications activities.
- Acts as an advocate within the public and private sectors for issues relevant to EEDC, its services, facilities, and constituencies.
- Listens to customers, and the communities in order to improve services and generate community involvement. Assures community awareness of EEDC’s response to community needs.
Customer Service:
- Work with District Business Managers, District Commercial Managers, Feeder Managers, Customer Service Officers, Operations and other regional staff to maintain a customer-focused attitude with a focus on activities that create lifetime customers.
Health & Safety:
- Lead the promotion of a “Safety Above All” culture in the region.
- Support the safety plan through personal involvement in all aspects of safety, including training and attention to the adherence to safety requirements of particular trades or skills.
- Ensure that safety initiatives are consistently administered in compliance with EEDC policies and government regulations.
Technical Services:
- Review maintenance planned work orders, and other facility repair activities for completeness, proper method, quality of accomplishment, and availability of materials both before and after work.
Qualifications
- B.Sc / HND in Marketing, Business Management, Social Sciences, Engineering, etc.
- Minimum of 10 years’ marketing/commercial work experience.
- Experience in the power sector, although not a prerequisite, may be an advantage.
- Professional qualification in marketing, management etc. will also be an advantage.
- Understanding of business management, strategies, and operations.
- Decision-making and teamwork skills.
- Experience in managing service delivery.
- Experience in people management.
- Highly motivated and entrepreneurial professional.
- Analytical skill
- Ability to lead and drive performance
- Result driven.
Application Closing Date
26th October, 2023.
Deadline: October 26, 2023
Job Features
Job Category | Head of Commercial |