We are recruiting to fill the position below:
Job Title: Hotel General Manager (Expatriate – Lebanese / Indian)
Location: Kano
Employment Type: Full time
Position Summary
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- The General Manager is responsible for all aspects of operations at the hotel, from day-to-day staff management and guests.
- He should be an ambassador for the brand.
- Provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction.
- Work Very closely with the hotel owners and other stakeholders.
- Responsible for managing the Hotels management team (HODs) and overall hotel targets to deliver an excellent Guest experience.
- A General Manager would also be required to manage profitability and guest satisfaction measures.
Duties and Responsibilities
- Oversee the operations functions of the hotel, as per the Organizational chart.
- Hold regular briefings and meetings with all heads of departments.
- Ensure full compliance with hotel operating controls, SOPs, policies, procedures and service standards.
- Lead all key property issues including customer service and refurbishment.
- Handling complaints, and overseeing the service recovery procedures.
- Responsible for the preparation, presentation and subsequent achievement of the hotel’s annual Operating Budget, Marketing& Sales Plan and Capital Budget.
- Manage ongoing profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
- Ensure all decisions are made in the best interest of the hotels and management.
- Deliver hotel budget goals and set other short and long-term strategic goals for the property.
- Developing improvement actions, and carrying out cost savings.
- A strong understanding of P&L statements and the ability to react with impactful strategies
- Closely monitor the hotel’s business reports on a daily basis and take decisions accordingly.
- Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, are on target and accurate.
- Maximizing room yield and hotel / resort revenue through innovative sales practices and yield management programs.
- Prepare monthly financial reporting for the owners and stakeholders.
- Draw up plans and budgets (revenues, costs, etc.) for the owners.
- Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services.
- Coordination with H.O.D’s for the execution of all activities and functions.
- Overseeing and managing all departments and working closely with department heads on a daily basis.
- Manage and develop the Hotel Executive team to ensure career progression and development.
- Be accountable for the responsibilities of department heads and take ownership of all guest complaints.
- Provide effective leadership to hotel team members.
- Lead in all aspects of business planning.
- Respond to audits to ensure continual improvement is achieved.
- Corporate client handling and taking part in new client acquisition along with the sales team whenever required.
- Responsible for safeguarding the quality of operations both (internal &external audits).
- Responsible for legalization, Occupational Health &Safety Act, fire regulations and other legal requirements.
Requirements
Education:
- A University Degree in Hotel Management or a related field with experience in opening, managing or re-positioning a hotel with a clear track record.
- Excellent computer system skills.
Experience:
- At least 10 to 20 years of experience in the 4-Star or 5-Star hotel, with international experience. And 5 to 10 years of experience as a General Manager or Asst. General Manager.
Prerequisites:
- The ideal candidate is a seasoned and highly intelligent hotel professional with outstanding, management skills and extensive hands-on experience.
- Available to work when needed, including weekends, holidays, and nights.
Benefits of working as a Hotel General Manager (Expatriate)
- Career Growth Potential
- Continuous Learning Opportunities
- Advantageous package.
Application Closing Date
25th December, 2023.
HOW TO APPLY
Interested and qualified candidates should send their Curriculum Vitae to: [email protected] using the Job Title as the subject of the mail.
Deadline: December 25, 2023
Job Features
Job Category | General Manager |