Job Title: ICT Technical Assistant
Location: Jos, Plateau
Employment Type: Full Time
Job Category: Information Technology and Systems
Job Description
- We are looking for people who are passionate about helping refugees and people forced to flee.
- If you are those people, the Norwegian Refugee Council in Nigeria is looking for an enthusiastic and passionate ICT Assistant to join our ICT Team in Jos, Plateau State.
- The purpose of the ICT Assistant position is to assist in the day-to-day implementation of ICT (Information, Communication, and Technology) functions responsibilities at the Area office level and other possible travel to another Area field office for support.
- To be successful in this role you will be a tech-savvy, IT professional, a confident communicator with excellent relationship-building skills, and capable of establishing strong relationships with stakeholders at all levels while supporting new initiatives and learning projects across the country.
- If you are a highly organized individual, and have previous experience in ICT support & management, we would love to hear from you!
Responsibilities
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- Responsible of providing first-level support to NRC staff, including but not limited to network, printers, computers software, and hardware troubleshooting.
- Ensures effective help desk coordination of all NRC Staff tickets in the country, and proper assigning to respective Area Office of ICT officers.
- Assist in the rollout of new software or hardware to all devices.
- Maintain service contracts for phone networks, and asset registers for communications equipment, in coordination with the User support need.
- Conduct awareness sessions and ICT training are when needed.
Qualifications
We are looking for:
- Candidates should possess a First Degree with relevant work experience.
- Proven record of accomplishment of professional experience in providing ICT Support & management
- Confident communicator with the ability to build and maintain relationships with multiple stakeholders at all levels, and challenge with humility when necessary
- Intuitive and empathetic, able to relate to others and build report
- Highly organized, capable of operating within multiple reporting lines and managing multiple priorities successfully
- Experience in working within a team, meeting workload requirements, and being as effective through delivery as possible.
Application Closing Date
Not Specified.
Apply Now
Note: Female candidates are strongly encouraged to apply and to join a work culture that empowers every employee to share ideas and take responsibility.
Job Features
Job Category | Education / Teaching / Training |