JOB TITLE: Information Technology (IT) Consultant
JOB LOCATION: Abuja
Employment Type: Full – Time
JOB DETAILS:
- The Information Technology Consultant will be responsible for creating transformative solutions and supporting both users and IT Infrastructure in such a way that promotes overall efficiency across the organization. The IT Consultant will provide support services to users, analyze and diagnose HSDF’s IT infrastructure, gather and validate business requirements, and play a pivotal role in designing and implementing various technology solutions.
Key Responsibilities
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- Work with the team to research, develop, present and run value-driven business transformation initiatives
- Liaise with users to gather and validate business requirements for IT projects
- Train and supports end-users on the business applications
- Test new systems against predetermined requirements to determine go-live decisions
- Contribute to IT policies and strategies development
- Source and manage IT vendors’ relationships
- Manage Microsoft Office 365, Azure, SAP, and AWS tenants
- Coordinate the periodic measurement, analysis and reporting of Information Security Key Risk Indicators and maintain the IT Risk Register
- Support the development and implementation of awareness programs and campaigns to promote information security consciousness and compliance
- Participate in coordinating responses and remediation of security incidents.
- Provide deskside and remote support services to employees
- Install, support, and uninstall software applications
- Install and manage various hardware, including laptops, desktops, printers, firewalls, routers, access points, and servers.
- Support the IT team in developing network recovery and backup restoration processes
- Provide network configuration, test, support, and maintenance
- Provide infrastructure status reports regularly
- Plan and conduct proactive monitoring, analysis, assessment and reporting on the system and network security events and compliance status.
Key Performance Indicators
- Substantial returns on technology investments
- Cost saving opportunities
- Number of unresolved complaints against total incidents logged
- 99% security remediation
- Cycle time to resolve problems or issues
- 90% participation in team activities
- Internal customer satisfaction level.
Qualification, Experience and Competency Requirements
- University Degree or its equivalent
- IT professional certification will be an added advantage
- At least 7 years of combined experience across IT service delivery, project management, infrastructure and security.
- Good working knowledge of IT operations, policies, and best practice procedures in alignment with the International Organization for Standardization.
- Practical knowledge of Information Security measures and best practices on prevention, monitoring, remediation and reporting
- Proficient in networks, software (MAC and Windows OS), and hardware.
- Strong knowledge of Microsoft Office Suite, especially Excel, Word, PowerPoint.
- Fluent in spoken and written English. Proven analytical skills, time management skills, writing ability, and written and oral communications skills in English.
- Must be able to work collaboratively with others in a participative management environment, working independently as well as working in a team
- Must be able to take initiative where appropriate, proffer solutions to bottlenecks and challenges
- Demonstrated expertise in applying rigorous analytical skills to understand and improve business operations
- Strong organizational and project management skills.
Apply Now
Note: Only shortlisted candidates will be contacted.
Deadline: November 1, 2022
Job Features
Job Category | Information Technology / ICT |