Job Title: Information Technology Services Manager
Location: Lagos
About the Job
- The IT Service Manager is responsible for assisting in the management of the IT service delivery function within the organization.
- This includes providing support to end-users, managing incidents, problems, knowledge, and service requests, and working closely with the IT team to ensure the delivery of high-quality IT services
Responsibilities
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- Provide first-line support to end-users, troubleshooting and resolving IT issues as required.
- Understand the change management process and ensure it is enforced in the organization.
- provide release management services for the organization.
- Monitor the service desk and ensure all incidents and service requests are logged, prioritized, and resolved within agreed service levels.
- Work closely with the IT team to ensure effective communication and collaboration in the delivery of IT services.
- Assist in the development and maintenance of IT policies, processes, and procedures.
- Identify areas for improvement in IT service delivery and make recommendations for change.
- Liaise with third-party suppliers and vendors to ensure effective service delivery and value for money.
- Assist in the management of IT projects, ensuring timely delivery and effective communication with stakeholders.
- Provide regular reports on IT service performance, including key performance indicators (KPIs) and trends.
- Maintain an up-to-date knowledge base of IT service management best practices and trends.
Qualifications
- Bachelor’s Degree in Computer Science or a related field
- 3-4 years of experience in an IT support or service management role
- Strong technical skills, including experience with Microsoft Windows, Office 365, Active Directory, and IT service management tools
- Excellent communication and interpersonal skills
- Ability to work collaboratively with technical and non-technical stakeholders
- Good understanding of ITIL or other IT service management frameworks
- Experience with project management methodologies and tools
- Strong analytical and problem-solving skills
Application Closing Date
Not Specified.
HOW TO APPLY
Interested and qualified candidates should send their CV / Resume / Application to: [email protected] using the job title as the subject of the email.
Job Features
Job Category | Information Technology / ICT |