JOB TITLE: Internal Sales Representative.
JOB LOCATION: Ikeja, Lagos.
JOB DETAILS:
- This role is responsible for the development and rebuilding of relationships (Customer Relationship Management – CRM) with designated customers by phone to sell parts and service offerings, and to create sales opportunities that meet company objectives and customer satisfaction.
Main Funtions
- Inform customers by phone about any new dealer program.
- Contact customers to present MANTRAC parts and services and answer technical and commercial inquiries.
- Participate in quotations preparation, terms of payment for his supervisor or manager’s review and approval.
- Present relevant technical publications as appropriate, to customers and explain the benefits/advantages of CATERPILLAR genuine parts versus non-genuine and MANTRAC services versus local mechanics.
- Provide weekly pre-call plan, report his daily activities, and refers to any difficulties/challenges to supervisor for action.
- Assist with the solution and resolution of customer complaints/problems with MANTRAC.
- Report all lost sales of parts and service to supervisor/manager and to ensure such lost sales are appropriately entered into the dealer system (MANPRO).
- Ensure there is no overdue debt on customers’ parts and service account.
- Keep good control of customer lists and keep updating customer profiles and population in MANCRM, PTOS, or any existing dealer marketing information system.
- Report any prime product sales leads to his / her supervisor, manager, or the particular prime product manager.
- Perform any other related duties as required by product support sales management.
Job Requirements
- A Bachelor’s degree or it’s equivalent in the Mechanical / Electrical Engineering discipline.
- A minimum of 2 years’ of sales, marketing, and technical experience,
- Experience in an Engineering industry will be an added advantage.
- Good written and spoken English.
- Interpersonal and communication skills.
- Leadership skills and ability to take initiative.
- Good analytical and computer skills.
Location:
- The position is based at the Head Office, Oregun – Lagos.
Deadline: January 29, 2021
Job Features
Job Category | Sales / Business Development |