JOB TITLE: Issuing Dispute Management – Desk Officer
Job Identification: 353
JOB LOCATION: Lagos
JOB DETAILS
- Carry out prompt resolution of dispute and customers’ complaints on dispense errors
- Monitor assigned complaints across digital channels are resolved within TAT
- Ensure all issues logged on CRM are closed considering the SLA with the customers.
- Ensure resolution of all second level electronic transaction complaints in the bank.
- Generate, collate and process issuing transactions files on daily basis for claims processed on behalf of the bank’s customers on Mastercard.
- Review chargeback processing to ensure other banks’ claims on FBN customers are genuine claims.
- Ensure timely and proper resolution of customer’s complaints of failed or fraudulent transactions on electronic channels (ATM, POS, WEB and MOBILE).
- Processing chargebacks on claims
Requirements
Education:
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- Minimum Education: B.Sc / HND in any discipline, preferably a numerate discipline
Experience:
- Familiarity with electronic banking products is very essential as well as sound knowledge of excel and CSV files. – Analytical skills and willingness to learn is key recruitment criteria.
Application Closing Date
16th November, 2021.
APPLY NOW
Deadline: November 16, 2021