JOB TITLE: IT Helpdesk Supervisor
JOB LOCATION: Lagos, Nigeria
Job Type: Full Time
JOB DETAILS:
- KPMG is currently seeking an IT Helpdesk Supervisor. Working as a member of a dynamic team, the position of the Help Desk Supervisor coordinates the daily work of the Help Desk Team and provides technical and business leadership, guidance, and support to the team.
- A strong customer focus and a “can do” attitude is desirable and excellent communication skills are essential.
Responsibilities
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- Provide 2nd / 3rd level escalation support for all KPMG business applications and network infrastructure.
- Resolution of problem tickets.
- Responsible for the software deployment projects/patch management
- Management of KPMG IT assets inventory
- Management of service providers ensuring SLAs are adhered to
Qualifications, Skills and Experience
- Have a minimum of a Second Class Upper from a recognized University
- Have a minimum of 5 O’ level credit including math and English
- Have completed the NYSC programme
- 4 – 5 years working experience in helpdesk environment
- 1 – 2 years supervisory experience
- Strong analytical skills
- Good customer service relationship skills
- Excellent communication skills; written and verbal
- Ability to understand and work in a complex technical processing environment through use of sophisticated and leading edge tools
- Proficiency in use of Operating system deployment tools (Microsoft System Center Configuration Manager)
- Service management skills (ITIL certification would be an advantage)
- Understanding of ISO20000 principles and practices.
HOW TO APPLY
Interested and qualified candidates should:
Click here to apply online
And
Send their CV to: [email protected] with “CV for IT Helpdesk Supervisor ” as the subject of the mail.
Deadline: December 17, 2021
Job Features
Job Category | Supervisor |