JOB TITLE: IT Helpdesk / Support Officer
JOB LOCATION: Lagos
Job Type: Full Time
Department / Group: IT
Level: Supervisor
Probationary Period: 6 months
JOB DETAILS:
Role and Responsibilities
- Monitor and respond quickly to incoming requests relating to IT issues.
- Maintain computer systems and act as support if any system goes down.
- Responsible for PC’s, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc).
- Maintain user PCs, including upgrades and configuration as needed.
- Assist with onboarding of new users on the network.
- Keep inventory of all equipment, software, and licensed users.
- Install, configure, and upgrade PC software.
- Ensure all user request are closed and user requested are resolved timely in line with the MTTR
- Internal IT help desk support staff is responsible for training all employees on new hardware and software. This involves designing and implementing a specific training strategy for each project.
- Ensure monthly availability and review of all user related issues.
- Ensure issues logs is maintained, reviewed and resolved by the parties involved for issues that can’t be resolved internally.
Qualifications and Education Requirements
- Must have a minimum 2 years working experience in similar position
- A minimum of B.Sc / HND in Computer Science, Electrical / Electronics Engineering, Statistics, Operational Research, Mathematics and other related qualification with minimum of second class lower or Upper credit
Certification:
- Certification in ITIL, COBIT 5, CompTIA Network+, Network+, SolarWinds Certified Professional and order IT service management framework is very necessary.
Preferred Skills:
- Initiative, self-motivated, ability to work under pressure and deliver results
- Good customer service.
Apply Now
Deadline: August 17, 2021
Job Features
Job Category | Banking / Insurance |