JOB TITLE: IT Officer
JOB LOCATION: Abuja (FCT)
Employment Type: Full-time
Responsibilities
- Be present and visible in the Help Desk and available to users requiring to provide technical assistance;
- Learn fundamental operations of commonly used software, hardware, and other equipment;
- Respond to requests for technical assistance in person, via phone, electronically;
- Diagnose and resolve technical hardware and software issues;
- Assures system stability and security;
- Analyze problems and implement solutions according to relevant procedures;
- Resolves and repairs problems within scope of authority;
- Installs and configures hardware like printer, scanner, UPS, Photocopy Machine, Modem, Network card, applications software etc.;
- Provide accurate information on IT products or services.
- Give remote support to users. (telephone, Skype for business or Team Viewer)
- Assist with on boarding of new users.
- Prioritizing and managing many IT support open cases at a time.
- Performs other duties as assigned or required.
Qualification, Requirements and Skills
- HND or B.Sc in Computer Science, Information Science, Information Systems or related fields
- 1 to 3 years of relevant experience.
- Expert user of Microsoft office package Windows Server operating systems including Linux and open source packages
- Recognize the function of basic network infrastructure such as routers and switches
- Expert user of the majority of desktop applications
- Ability to support Wide Area Network and client/server based applications
- Understand the basic principles of structured cabling and the practicalities of connecting network devices.
- Excellent written and verbal communication skills
- Good organization skills
- Good analytical skills and the ability to think critically.
Apply Now
Deadline: June 30, 2022
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Job Features
Job Category | Information Technology / ICT |