Job Title: IT Support Associate
Location: Nigeria
Job Type: Full Time
Job Objectives
- To ensure that the systems and business processes incorporate industry standards and best practices, and to provide business process and technology support to users.
Key Responsibilities
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- Prioritize and respond to I.T incidences via the I.T help Desk.
- Monitor and maintain computer networks.
- Deploying and Configurations of Firewalls, Routers and Switches.
- CCTV Installations, troubleshooting and Repairs.
- Online/Offline/Remote I.T support to staff or clients
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
- Documentation and verification of I.T assets.
- Testing, evaluating and actively supporting the roll-out of new applications or technologies.
- Set up user’s accounts or profiles and deal with password issues.
- Respond within agreed time limits to call-outs.
- Providing reports and documentation as required.
- Rapidly establish a good working relationship with colleagues and stakeholders.
- Conduct electrical safety checks on computer equipment.
- Shift and on-call work may be required
- Training of Junior Staff as required.
Required Skills and Qualifications
- A minimum Education level of B.Sc or B.Eng Degree in a related field.
- A minimum of 6 years of related work experience.
- Technical & IT Management certifications (CCNA or its equivalent)
- Strong understanding of projects from the perspective of both client and business
- Flexible and willing to accept a change in priorities as necessary
- Strong attention to detail
- Fluent in English with excellent written and verbal communication skills.
- Experience in implementing and maintaining asset management procedure and solutions.
- Strong working knowledge of Windows, Unified threat management (UTM), Surveillance system and call application
- Technical support experience in standard network and server protocols (TCP / IP, DNS, DHCP), VLANs and Firewalls.
- Strong Understanding of Incident management through help-desk application
- Strong understanding of cabling standards to facilitate circuit or network extensions as needed
- Knowledge of open-source software and solutions
- Strong troubleshooting and problem resolution skills
- People and problem management skills
- Ability to work independently – accountable for your actions and able to act with both urgency and integrity.
Application Closing Date
Not Specified.
HOW TO APPLY
Interested and qualified candidates should forward their CV to: [email protected] using the job title as the subject of the mail.
Job Features
Job Category | IT Services and IT Consulting |