JOB TITLE: IT Support Engineer
JOB LOCATION: Ikeja, Lagos
Employment Type: Full-time
JOB DETAILS:
- Ability to provide IT assistance to staff and customers; train end-users on hardware functionality and software programs and resolve logged errors in a timely manner.
- Ability to update and upgrade computer hardware and software and monitor networks and system performance metrics.
- Ability to maintain databases and ensure system security, document processes and perform diagnostic tests.
- Ability to installing and configuring computer hardware, software, systems, networks, printers, and scanners
- Ability to set up accounts for new users, respond in a timely manner to service issues and requests. Providing technical support across the company (in person or over the phone)
- Ability to repair and replace equipment as necessary, test new technology and train interns.
Requirements
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- Bachelor’s Degree in Computer Science, Information Technology, or any related field with a minimum of 4 years of experience as an IT support engineer.
- Exceptional ability to provide technical support and resolve queries with In-depth knowledge of computer hardware, software, and networks.
- Ability to determine IT needs and train end-users. Ability to keep up with technical innovation and trends in IT support.
- Proficiency in IT helpdesk software, such as Fresh service and SysAid.
- Experience in documenting processes and monitoring performance metrics.
- Advanced knowledge of database maintenance and system security.
- Exceptional interpersonal and communication skills.
HOW TO APPLY
Interested and qualified candidates should send their Application Letter and updated CV in PDF format to: [email protected] using the Job Title as the subject of the email.
Note: Only shortlisted candidates would be contacted and scheduled for interview.
Deadline: October 15, 2022
Job Features
Job Category | IT Services and IT Consulting |