Job Title: IT Support Officer
Location: Victoria Island, Lagos
Employment Type: Full-time
Job Description
- Our client is seeking an experienced IT support person to join their company, using their technology skills to make them even more efficient.
- In this role, the support person will oversee IT systems and assets, assist with upgrades and fixes, and provide training and support as needed.
- The ideal candidate will have extensive knowledge of computer hardware and software, network maintenance, and industry trends to keep us on the cutting edge.
- Engaging with employees throughout the company, the IT support person will have an immediate impact on the efficiency of our operations and overall growth.
Job Description
- Manage the overall technology infrastructure for the Organization including planning, implementation, and management of the software applications and hardware infrastructure that support operations, liaising as relevant with technology service providers.
- Propose design improvements to the Organization’s ICT architecture
- Support and contribute to IT-related tasks or projects by implementing appropriate technologies and solutions.
- Act as the principal administrator and ensure the maintenance of the Organization’s systems, including general computer support; software installations; license management; server setup and management; database administration; network, printers, audio/video conferencing, and mobile phone support; deployment of equipment; management of inventories; disaster recovery; and periodic security vulnerability assessments.
- Manage support services for the Organization’s IT systems, platforms, and products; including management of IT support technician(s), communicating job expectations, and appraising performance as appropriate.
- Provide user training on standard business applications and the use of systems.
- Develop and update IT processes and procedures, and ensure they are adequately documented.
- Support the procurement process for IT equipment and services.
- Undertake such other duties as may be requested by the organization to support the delivery of the ICT strategy and the Organization’s business goals and objectives
- Support with the creation of designs for social media , business presentations etc.
Qualifications
- 2 – 5 years experience as an IT Support Officer
- Deep knowledge of operating systems, current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring tools
- Excellent interpersonal skills
- Ability to maintain confidentiality of company information
Preferred Skills and Qualifications:
- Bachelor’s Degree (or equivalent) in Computer Science
- Project management experience
- Professional certification
- Good English in written and oral communication skills
- Excellent interpersonal skills with the ability to convey information clearly to users and grasp perceived difficulties.
- Excellent diagnostic skills and ability to exercise sound judgment in resolving problems.
- Ability to multi-task and prioritize to meet deadlines.
- Ability to learn on the fly and stay up to date with the latest technology.
- Reliability, integrity, and confidentiality.
- The customer-centric mindset with a high degree of both pro-activity and responsiveness.
Remuneration
Competitive along with other benefits.
Apply Now
Note
- Interviews are on a rolling basis to the closing date.
- Only shortlisted candidates will be contacted.
- Further assessments will be required.
Deadline: August 30, 2023
Job Features
Job Category | IT Services and IT Consulting |