JOB TITLE: IT Support Officer
JOB LOCATION: Marina – Lagos Island, Lagos
Industry: Finance/ Investment
Mode of work: Hybrid
Responsibilities
- Install and configure computer hardware, software, systems, networks, printers, and scanners
- Set up accounts for staff, ensuring they educated on how to log in and resolve issues arising
- Investigate, diagnose, and solve computer software and hardware faults
- Monitor computer networks and systems to identify how performance can be improved
- Identify and solve any problems that arise with computer networks and systems.
- Procure network equipment and manage subcontractors involved with network installation.
- Respond to service calls when network issues are deemed to be the result of hardware failures.
- Install, troubleshoot, and maintain all fiber optic systems in homes including network extenders to ensure that they are working properly
- Test and evaluate new technology
- Maintain a working log detailed all required system updates, as well as the date of completion
- Act as the initial point of contact for all computer and system related concerns from employees.
Requirements
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- Bachelor’s Degree in Computer Science / Engineering or related fields
- 5 years work experience
- Industry-specific IT service certification will be an added advantage
- Have a knowledge of computer networking, LAN, WLAN installation, configuration, troubleshooting
- Have a knowledge of systems engineering, computer maintenance, server administration, installation, repair and troubleshooting
- Accept constructive criticism and customer feedback regarding their experience with software or IT services
- Extensive experience working with different operating systems including Windows and Mac OS.
- Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.
- Comfortable working in and assisting others through company help desk software, in addition to other remote access desktop program
- Creative, open to new ideas and ability to multi-task effectively
- Experience installing and configuring computer systems and applications.
HOW TO APPLY
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.
Deadline: November 13, 2022
Job Features
Job Category | IT Services and IT Consulting |