We are recruiting to fill the position below:
Job Title: IT Support Specialist
Location: Yaba, Lagos
Employment Type: Full-time
About the Job
- You will have the chance to integrate our amazing IT Support team that is responsible for supporting all our internal users on a daily basis. From laptop maintenance to troubleshooting, onboardings & offboardings, Google Workspace, SSO and Endpoints.
Responsibilities
- Management of local Endpoints for MDM and EDR.
- Follow up on outstanding IT-related requests and ensure resolution within established SLA in the ticket platform.
- Manage and monitor internal assets to ensure accurate inventory records.
- Onboarding and Offboarding procedures.
- Report RMA’s and Warranties.
- Manage OS Imaging and Configuration for Linux, MacOS and Windows.
- Support for Voip systems.
- Other common IT Support duties.
Requirements
What we are looking for:
Advertisements
- Higher Education in either IT or equivalent
- Minimum 3-year work experience in computer technical support functions;
- Good technical knowledge in the areas of hardware, operating systems (Windows, Mac and Linux) and Networks TCP / IP;
- Excellent communication skills and taste for contact with the end user;
- Knowledge and experience on Google Workspace, Okta, Microsoft, Xcally, Zendesk and Endpoint platforms is a plus.
- Good interpersonal skills and taste for teamwork;
- Good analytical ability, organization and planning;
- Outstanding troubleshooting skills
- Knowledge of customer service principles and practices
- Proficiency in English, both written and verbal, clearly and accurately.
Application Closing Date
29th September, 2023.
Deadline: September 29, 2023
Job Features
Job Category | IT Support Specialist |