JOB TITLE: Key Account Manager – HabariPay
JOB LOCATION: Lagos
Industry: Financial Services
JOB DETAILS
- As a Key Account Manager, you will be entrusted with a portfolio of some of our fastest-growing customers from the e-commerce sectors, across multiple countries. Your primary responsibility will be to scale and maintain the business of these companies, while helping them meet their most important business objectives.
- You will own some of our most important customer relationships, and lead both day-to-day conversations as well as high level strategic discussions. To best support your portfolio of assigned companies, you will need a deep understanding of their specific business needs as well as their broader industry.
Job Duties and Responsibilities
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- Represent the voice of the customer within the company.
- Build long-term relationships with your contacts at mid-market and enterprise companies and help them understand how to best leverage our powerful product suite to meet their business objectives.
- Develop account plans for winning and expanding business within your portfolio of accounts.
- Upsell the company suite of products to your portfolio of accounts.
- Analyze internal and external datasets to gain insights for various uses.
- Research various sectors to better understand the competitive landscape of those industries, as well as both the threats and opportunities available to your portfolio companies.
- Represent the company at industry events, fairs, webinars, and demos.
- Serve on one or more product teams, using your insights from the field to inform product prioritization and product development.
Job Requirements and Qualification
- Bachelor’s Degree or equivalent in Business, Marketing/Sales, or a related technical field from an accredited university.
- 2-4 years in a customer-facing role with e-commerce experience.
- Have a sophisticated commercial sense and able to quickly understand the underlying drivers and strategy of our customers’ businesses.
- Have an aptitude for identifying upsell opportunities and closing them.
- You are a strong communicator: you can write and speak clearly and compellingly and understand how to explain complex issues to different audiences.
- Have experience in a client-facing role, preferably at a technology company, with a track record of top performance.
- You are able to analyze large amounts of data, identify useful patterns, and make recommendations based on your observations.
- You are perceptive and a fast learner: you are able to quickly understand the technology that powers and able to leverage your understanding to help customers achieve their goals. A Key Account Manager understands the company’s product better than anyone else at the company.
- Experience in a payment company is preferred but not required.
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Job Features
Job Category | Accounting / Audit / Finance |