Job Title: Lead, Operation
Location: Abuja
Employment Type: Full-time
Duties & Responsibilities
- Ensure all operations are carried on in an appropriate, cost-effective way
- Improve operational management systems, processes, and best practices
- Help PayGO processes remain legally compliant.
- Formulate strategic and operational objectives.
- Inventory management and stock control.
- Examine financial data and use them to improve profitability.
- Manage budgets and forecasts.
- Logistics management.
- Perform quality controls and monitor production KPIs.
- Recruit, train, and supervise new staff.
- Find ways to increase the quality of customer service.
Qualifications & Experience
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- Bachelor’s Degree in Business Administration, Industrial Management, or any related field is required.
- A Master’s Degree is a plus.
- A minimum of 4 years of work experience in operations management in the banking or financial services industry is required.
- Experience in digital banking, customer service, or back-office operations is desirable.
- Experienced in leading teams, managing performance, and coaching team members. Experience in supervising and developing operational processes and procedures is required.
- Good understanding of digital banking operations, including customer onboarding, account opening, payments, and fraud prevention.
- Knowledge of operational risk management, regulatory compliance, and security protocols is also required.
- Excellent communication skills and be able to communicate effectively with stakeholders, including internal teams, external partners, and customers.
- Must be analytical, detail-oriented, and able to identify and resolve issues and discrepancies promptly. Must possess good problem-solving skills and be able to make informed decisions.
- Must possess strong organizational and time management skills to prioritize tasks effectively, meet deadlines, and manage multiple tasks simultaneously.
- Proficient computer skills, especially in Microsoft Excel, Word, and PowerPoint. Knowledge of relevant banking software and applications is also required.
- Ability to work under pressure and in a fast-paced environment, handling large volumes of data and transactions.
- Familiarity with data analytic tools, and other relevant systems would be an added advantage.
- Professional certification in Operations Management, Six Sigma, Lean Management, or related fields would be an added advantage. Examples of relevant certifications include PMP, CSM, and ITIL.
Salary
N400,000 – N500,000 monthly.
HOW TO APPLY
Interested and qualified candidates should send their updated CV to: [email protected] using the Job Title as the subject of the mail.
Deadline: June 6, 2023
Job Features
Job Category | Administration/ Office/ Operations |