JOB TITLE: Lead, Support & Service Manager
JOB LOCATION: Lagos, Nigeria
Job Type: Full time
Reporting to: CTO
JOB DETAILS:
- We are looking for a proactive and self-motivated Lead, Support & Service Manager to lead 3-4 teams and ensure the maintenance and day-to-day running of the Kuda Technology IT estate.
- A keen problem-solver who is able to delegate tasks and make difficult decisions. Ideal candidates should have a growth mindset, superb interpersonal skills, and the ability to manage multiple projects concurrently.
- You will advise and be encouraged to make recommendations for improvements to existing processes and platforms, being proactive and intuitive to the requirements of the teams.
Roles & Responsibilities
As the Lead, you will be responsible for 3-4 teams which are IS Admin, Tech Support and Service Monitoring with oversight from the Head of Technology Operations.
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The responsibilities include but are not limited to:
- Analyzing existing IT systems and providing improved solutions
- Establishing the resources required for projects and presenting findings to upper management
- Collaborating with technical staff to create strategic plans to deliver services
- Analyzing clients’ issues and developing plans to mitigate them
- Scheduling upgrades and replacements of software and hardware
- Overseeing the acquisition of new technology
- Hiring and training new staff
- Keeping abreast of developments in the technological and management sectors
- Delivering in a fast-paced, rapidly changing environment
Requirements
- Bachelor’s Degree in Computer Science, IT, Computer Engineering, or similar
- MBA is advantageous
- Previous experience in FinTech and/or Financial Services (desirable but not mandatory)
- Microsoft, Linux, or Cisco CCNA Certification is preferred.
- At least 3 years experience in project management or as a technical analyst
- Superb analytical, diagnostic, and troubleshooting skills
- The ability to make important decisions in a fast-paced environment
- Great interpersonal and communication skills
- Excellent time management
- Understanding of GDPR as it pertains to the role
- Good analysis, problem-solving and decision-making skills
- Well organised with effective time and activity management skills
- Enthusiasm and willingness to continuously learn new things
- Goal orientated, able to meet and exceed goals
- Proactive with great organisation and time management skills
- Excellent attention to detal.
Benefits
At Kuda, our people are the heart of our business, so we prioritize their welfare. We offer a wide range of competitive benefits in areas including but not limited to:
- Pension
- Competitive annual leave plus bank holidays
- Group life insurance
- Health insurance
- L&D training
Application Closing Date
Not Specified
Apply Now
Job Features
Job Category | Banking / Insurance |