Job Title: Loan Recovery Officer
Location: Lagos
Department: Lending Operations
Job Description
- The Loan Recovery Officer will work to ensure the sustainability of Prospa’s lending department as we scale.
- You will be responsible for monitoring and managing member accounts in the case of defaults.
- You will employ innovative and effective strategies to, in accordance with legal framework requirements to recover overdue loans.
What You’ll Do
- You will work closely with the loan operations team and the risk and compliance teams to prioritise member accounts and come up with effective solutions to recover loans.
- In this role, you’ll be required to rehabilitate accounts in default by deploying effective and efficient standard recovery practices, in accordance with legal framework requirements.
- You will handle member’s objections and complaints in a professional manner and liaise with respective departments where necessary for prompt resolution.
Your Primary Responsibilities will include:
- Engage defaulting members through the telephone, e-mails & physical visit to recover payments on defaulted accounts.
- Maintain daily activity logs of number of calls, physical visits, right party contacts, promises to pay and promises to pay kept.
- Verify information of defaulted payments and follow up with a call and physical visit
- Negotiate effective payment plan arrangements & follow up on the progress of payments
Minimum Requirements
- Bachelor’s Degree from any related field.
- 2 years of experience in loans operation with a track record of working directly with clients to troubleshoot and problem-solve issues .
What You’ll Need:
- High self-motivation and strong interpersonal skills
- Are a self-starter, take initiative and work collaboratively
- Have excellent verbal and written communication skills
- Strong analytical and problem-solving skills
Application Closing Date
Not Specified.
Apply Now
Job Features
Job Category | Loan Recovery Officer |