We are recruiting to fill the position below:
Job Title: Lounge Administrator
Location: Lagos
Employment Type: Full-time
Industry: Banking
Job Overview
- Ideal candidate willresponsible for creating, standardizing and keeping the customer experience in the bank’s loungesacross the country at the highest level.
Responsibilities
- To ensure smooth day to day running of Lounge.
- Continually bring added value to the contract though innovation and pro-activeness.
- Provide management reports in coordination with the Account Manager.
- To provide solutions to operational airport challenges.
- To financially manage the contract within the terms of reference, working towards achieving financial and non-financial target
- Foster positive working relationships with airport team to ensure effective team dynamics and resource efficiencies as well as consistency for customer
- Ensure all staff is trained to deliver a customer focussed service.
- Ensure staff performances are managed to quality set objectives.
- Lead, motivate, train, develop and direct team to maximise efficiency in customer service
- Create an environment where constant improvement is actively encouraged and recognised
- Develop effective resource planning solutions to meet demands of the business
- Develop personal development plans for all team members to ensure progression and learning within roles.
- Ensure communication and implementation of all service deliverables through team and mentor success
- Have a passion for delivering service and quality excellence through understanding the Bank’d cultures
- Coordinate and manage the contract activities through effective regular communication with Client and colleagues.
- Complete all documentation in line with company policy and legal requirements.
- Compile proposals and recommendations to continually improve operations.
- Accountable for business and financial performance of lounge, providing detailed operating analysis.
- Analyse business performance that shares best practice and delivers consistency.
- Foster customer relationships through motivated teams
- Review customer reaction and feedback to service given and implement and action a plan to address any concerns.
- Implement staff recognition and reward based on customer feedback.
Requirements / Skills / Experience
- At least 5 years experience with 3 years working for a Bank in similar position.
- Smooth and efficient running of the operations
- The ability to build excellent client relationships
- Performing and reporting financial objectives
- Growth, Client & Customer Satisfaction / Quality of Services provided
- Leadership & People Management
- Rigorous management of results Communications
- Customer Focus
- Business Consulting
- Commercial Awareness
Application Closing Date
18th January, 2024.
HOW TO APPLY
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.
Deadline: January 18, 2024
Job Features
Job Category | Lounge Administrator |