We are recruiting to fill the position below:
Job Title: Manager, Account Sales
Job Number: 23184549
Location: Lagos
Job Category: Sales & Marketing
Schedule: Full-Time
Position Type: Management
Job Summary
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- Responsible for proactively soliciting and managing group/catering-related opportunities.
- Manages group/catering opportunities not handled by the Event Booking Center.
- Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals.
- Ensures business is turned over properly and in a timely fashion for proper service delivery.
- Responsible for driving customer loyalty by delivering service excellence throughout each customer experience.
- Provide service to our customers in order to grow share of the account on behalf of the company.
Core Work Activities
Understanding Markets & Maximizing Revenue:
- Identifies new group/catering business to achieve personal and property revenue goals.
- Understands the overall market – competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
- Closes the best opportunities for the property based on market conditions and property needs.
- Monitors same day selling procedures to maximize room revenue and control property occupancy.
- Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
Conducting Daily Sales Activities:
- Responds to incoming group/catering opportunities for the property that are outside parameters of the Event Booking Center.
- Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
- Uses sales resources and administrative/support staff effectively.
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
Providing Exceptional Customer Service:
- Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
- Services our customers in order to grow share of the account.
- Executes and supports the company’s Customer Service Standards and property’s Brand Standards.
- Provides excellent customer service consistent with the daily service basics of the brand.
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
- Partners with Event Management and/or Operations in providing a customer experience that exceeds the customer’s expectations.
Sets a positive example for guest relations:
- Interacts with guests to obtain feedback on product quality and service levels.
- Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels and overall satisfaction.
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
- Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
Building Successful Relationships:
- Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.
- Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
- Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.
- Manages and develops relationships with key internal and external stakeholders.
- Provides accurate, complete and effective turnover to Event Management.
Additional Responsibilities:
- Utilizes intranet for resources and information.
- Conducts site inspections.
- Creates contracts as required.
- Participates in and practices daily service basics of the brand.
Candidate Profile
Education and Experience
- High School Diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.
Or
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.
Application Closing Date
Not Specified.
Job Features
Job Category | Manager |