Job Title: Manager, Customer Contact Centre (Outbound)
Location: Ilupeju Industrial Avenue, Lagos
Job type: Full-time
Business Segment: Consumer & High Net Worth Clients
Job Description
- Responsible for delivering the customer base management strategy for the organization and the introduction of new best practice processes to deliver a high-performance culture across the outbound team.
Qualification
- First Degree in any field.
- Minimum of 6 years of experience
Personal Competencies:
- Strong Leadership Qualities
- Good verbal and written communication skills – sincere and articulate
- Conflict Resolution Skills
- Knowledge and Experience in Effective Service Delivery
- Strong Influencing and Persuasive Skills
Application Closing Date
Not Specified.
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Job Features
Job Category | Customer Service |