Job Title: Manager – Customer Enablement Platforms, Information Technology
Location: Ikoyi, Lagos
Job Schedule: Full time
Job Category: MTN Level 3
Reports To: Senior Manager – Customer Enablement Platforms
Division: Information Technology
Mission
- Lead the planning, designing, and delivery of robust Customer enablement solutions that meet end-users’ needs while ensuring seamless IT system functionality.
- Ensure solutions’ usability, security, and continuity from an engineering perspective, working closely with cross-functional teams to guarantee successful deployment and adoption.
Description
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- Ensure new business requirements undergo thorough analysis and design before implementation.
- Ensure automation of monitoring, and proactively identify and resolve issues by embedding Machine Learning in error analysis.
- Ensure all solutions are deployed and tested for their resilience to potential security threats.
- Ensure the adoption of security by design.
- Maintain detailed documentation of all architectural designs, configurations, and implementations done for every integration requirement.
- Perform the automation of load and performance testing, security testing, application monitoring, and internal acceptance testing.
- Understand the focus of future business and provide support in all activities involving enterprise platform solutions.
- Understand current enterprise business solution integration capabilities, including the use of service-based frameworks and other data integration technologies, and strive for continuous improvement.
- Organize regular engagement with the vendor to review improvement areas for Enterprise Business solutions.
- Ensure coordination within the team and vendors across the enablement platform value chain for appropriate knowledge sharing and transfer.
Requirements
Education:
- First Degree in Computer Science, Electrical / Electronic Engineering, or any related discipline
- Fluent in English.
Experience:
- 6 – 13 years’ experience which includes:
- 5 years of managing high demand pipeline in Telecom environment.
- Minimum of 5 years solution analysis, design and integration experience and exposure to formal requirements and design processes with very good understanding and knowledge of Charging Systems, Billing systems, Connectivity, IOTs, Channel types – contact and contactless, Service Delivery and subscription platforms.
- Strong experience with DevOps best practices including CI/CD (Continuous Integration/Continuous Deployment), automated testing, release automation, application performance monitoring, production operations and software quality assurance.
- Excellent knowledge of software engineering methodologies, frameworks and tools including structured software engineering methodologies such as Agile, Scrum and RUP.
- Proven strong leadership skills to manage changes and critical issues in a highly dynamic environment.
- Significant experience with managing environments with large outsourced vendor supported functions fused with in-house engineering.
Apply Now
Deadline: May 2, 2023
Job Features
Job Category | Customer Service |