We are recruiting to fill the position below:
Job Title: Manager – Onboarding Operations, Commercial
Job Identification: 3344
Location: Lagos
Reports To: Senior Manager – Head Banking Operations
Division: MoMo Payment Service Bank (MoMo PSB)
Job Category: MTN Level 3
Job Schedule: Full time
Mission
- Responsible for overseeing the onboarding process for new customers, agents, and merchants.
- Responsible for managing the back office staff to drive team and task efficiency.
Description
- Onboard new agents, customers, and merchants onto the EWP portal and guide them through the process.
- Ensure queries and complaints on merchant, customer, and agent setup on relevant portals are addressed.
- Ensure support is provided to the MoMo field implementation team on all agent and merchant-related complaints.
- Take responsibility for KYC and anti-money-laundering checks to ensure regulatory compliance.
- Constantly checking the onboarding progress of agents, merchants, and customers with the distribution and customer management teams on action items
- Responsible for providing support on set-up and other agent-related operational issues for partner banks and other financial institutions.
- Ensure timely registration and support for agents, merchants, corporations, and service providers.
- Develop and implement training programs to build capability and alignment on MoMo products and processes for all stakeholders.
- Input into product and service testing, support, and implementation.
- Prepare and timely share all relevant Fintech reports for internal and external stakeholders.
- Accountable for the morale, performance, and development of the function’s human capital
- Cascade and socialize work structure processes to enable adoption by the team.
- Ensure the assigned team is led, motivated, and rewarded to achieve KPAs.
- Ensure that coaching and mentoring programs and personal development plans are in place for all staff members.
- Ensure effective management of diversity among personnel in the function.
- Identify staff training and development needs and implement necessary actions in collaboration with HR.
- Motivate and manage individuals to perform at the highest level, especially in terms of delivery and meeting target deadlines.
- Possess the authority, presence, and integrity to command respect from colleagues and from external contacts.
- Provide career development for direct reports (counselling, coaching, identifying key performance areas, career planning, and goal setting) in collaboration with HR.
- Coach and mentor direct reports.
Requirements
Education:
- Degree in any related discipline or its equivalent in the area of specialization
- Relevant postgraduate qualifications are an advantage.
Experience:
- 6 to 13 years’ work experience
- Experience in Fintech, banking or Mobile Money is preferred
- Experience in Mobile Money back-office operations & support
- Experience in Agent & Merchant Management
- Experience working in a global/multinational enterprise with a good understanding emerging markets is preferred.
Application Closing Date
12th September, 2023.
Deadline: September 12, 2023
Job Features
Job Category | Manager |