JOB TITLE: Manager – Products (e-Commerce), Strategy and Innovation
JOB LOCATION: Victoria Island, Lagos
Job Schedule: Full time
Job Category: MTN Level 3
Reports To: Senior Manager E-Commerce
Division: MoMo Payment Service Bank
JOB DETAILS:
- Work closely with Senior Manager to develop and deploy E-commerce product roadmap in MoMoPSB, in line with the overall Group strategy, and ensure appropriate prioritization of projects is undertaken
- Conduct extensive market and region research and create realistic user stories for solution optimization
- Customize group provided product design in line with MoMoPSB specific local nuances and secure sign-off from higher management
- Benchmark region best practices and conduct extensive research to identify appropriate pricing for products. Develop proposals to amend products pricing in line with country level nuances
- Monitor revenue and cost for the E-Commerce product portfolio to maintain profitability as per organization strategy and business plan
- Collaborate with CVM to develop & analyze loyalty/reward programs
- Research and analyze customer behavior in specific geography to identify best partnerships and e-commerce features, in line with the overarching guidelines set by Group
- Benchmark best practices in the market, prepare business case and present to senior management
- Collaborate with Business development and Payment teams to identify potential strategic partners to drive logistics, category management selection and the rewards program
- Manage promotional calendar with third party services to drive sales growth back into the business
- Manage the loyalty program operations (including transactions on rewards to be disbursed)
- Use relevant metrics and measures to monitor existing loyalty & reward programs
- Gather customer feedback on product performance and relay to the Group product teams, in a bid to improve product performance
- Manage day-to-day product operations and establish internal best practices in order to ensure effective utilization of the products
- Strengthen customer feedback loops, and scale product knowledge within MoMoPSB
- Manage Quality of Service of the Product to ensure seamless customer experience
- Monitor & Analyze traffic loads and in country system & platform capacity
- Capture Voice of Customer through CSAT surveys, product reviews, complaints etc.
Education
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- First Degree in any related discipline
- Fluent in English
Experience:
6 – 13 Years’ experience including:
- Experience in E-commerce is mandatory
- Experience working in a global/multinational enterprise with a good understanding of emerging markets
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Deadline: July 22, 2022
Job Features
Job Category | Branding/Product/Image Management |