We are recruiting to fill the position below:
Job Title: Manager – Sales (EBC)
Job Number: 23186653
Location: Lagos
Job Category: Sales & Marketing
Schedule: Full-Time
Position Type: Non-Management
Job Summary
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- Leads and manages activities related to the sales functions for properties within region with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives.
- Achieves personal booking goals and makes recommendations on booking goals of direct reports.
Core Work Activities
Driving Sales Opportunities to Maximize Revenue:
- Conducts targeted account research to determine potential.
- Solicits and qualifies existing and new accounts whose business opportunities meet company criteria.
- Identifies, qualifies and solicits new group business to achieve personal revenue goals, while maintaining brand integrity.
- Understands competitors’ strengths and weaknesses, and knows how to sell against them.
- Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).
- Recommends booking goals for sales team members for properties within region.
- Participates in sales calls with members of sales team to acquire new business and/or close on business.
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
Analyzing & Reporting on Sales and Financial Data:
- Analyzes market information by using sales systems and implements strategy to achieve financial room and catering goals for each property.
- Assists Revenue Management with completing accurate six period projections.
- Reviews sales and catering guest satisfaction results to identify areas of improvement.
Ensuring Exceptional Customer Service:
- Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels.
- Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.
- Executes and supports the company’s customer service standards.
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
- Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
- Gains understanding of each property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
Building Successful Relationships:
- Develops and manages relationships with key stakeholders, both internal and external.
- Works collaboratively with on and off-property sales channels to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.
- Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements.
- Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO managers and customers.
Candidate Profile
Education and Experience:
- 2-year Degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.
Or
- 4-year Bachelor’s Degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.
Application Closing Date
Not Specified.
Job Features
Job Category | Sales Manager |