Job Title: NI – Head of Fulfilment – Jumia
Location: Yaba, Lagos
Job type: Full time
Summary
- Oversee warehouse management, facilitating the Inbound, Inventory, Outbound and After Sales departments to achieve their KPIs and targets.
- Ensure process standardization and optimization to improve the overall efficiency of the warehousing operations for Jumia Services.
Key Result Areas
Operations Management:
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- Create KPIs and implement simple systems for evaluating and improving performance.
- Use order life analysis to monitor end-to-end warehouse processes and improve operational efficiency.
- Setup and continuously improve warehouse operations processes.
- Design dashboards to easily identify bottleneck areas of the operational processes.
- Oversee daily reporting on Backlog / Incidents/Change/Problem tickets and SLA status.
- Liaise with the technical teams as well as the local teams on all matters related to warehousing systems.
- Controlling Out-of-Stock (OOS).
Finance, Stock, Fulfilment & Warehouses:
- Ensure that all financial processes associated with warehouse for each financial month, quarter and year end are executed accurately and in a timely manner at Executive level.
- Ensure all necessary processes are in place to ensure no stock is lost in the warehouse, stock counts are accurate, and any variances are fully investigated.
- Ensure adequate stock management tools and processes are in place to enable efficient working across Jumia online shops.
Job Requirements
Required Qualifications:
- Bachelor’s Degree in Business Administration, Logistics- supply chain, Economics, Engineering
- Advanced Excel to create macros, pivot tables, VLOOKUPS, analytical capabilities and workbooks.
- Relevant professional certification in Logistics or supply chain management will be an added advantage.
Relevant Experience:
- Minimum of 6 years FMCG, E-Commerce or warehouse management experience.
- Ability to negotiate and communicate in flawless English, French, and/or Arabic (depending on base location).
- Demonstrated competency in data reporting and analysis.
- Experience or high level of comfort in logistics operations.
- Experience of E-commerce fulfillment best practice, with an understanding of customer and seller behavior.
Skills and Competences:
- Excellent communication skills both written and verbal.
- Familiarity with working in a culturally diverse environment.
- Excellent People, Problem-solving, Negotiation, Time management and Coordination skills.
- Self-Driven and great independent follow-through Ability.
- Strong entrepreneurial skills, leadership, and drive.
Performance Measures / Indicators:
- Loss recovered to write-off ratio.
- Adherence to customer and vendor SLA promise.
- Accuracy of Quality Checks.
- Unit costs of fulfilment operations.
- Shipment order.
- Quality and Compliance of Inventory storage.
We Offer
- A unique experience in an entrepreneurial, yet structured environment
- A unique opportunity of having strong impact in building the African e-commerce sector
- The opportunity to become part of a highly professional and dynamic team
- An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders
Apply Now
Deadline: March 31, 2023