Job Title: NI – IT Manager – Jumia
Location: Yaba, Lagos
Employment Type: Full-time
About the Job
- You will have the chance to integrate our amazing IT Support team that is responsible for supporting all our internal users daily. From laptop maintenance to troubleshooting, onboardings & offboarding, Google Workspace, SSO, and Endpoints.
Your responsibilities
- Management of local Endpoints for MDM and EDR.
- Follow up on outstanding IT related requests and ensure resolution within established SLA in the ticket platform.
- Manage and monitor internal assets to ensure accurate inventory records.
- Onboarding and Offboarding procedures.
- Report RMA’s and Warranties.
- Manage OS Imaging and Configuration for Linux, MacOS and Windows.
- Support for VoIP systems.
- Other common IT Support duties.
What we are Looking for
- Higher education in either IT or equivalent
- Minimum 4-year work experience in computer technical support functions.
- Good technical knowledge in the areas of hardware, operating systems (Windows, Mac, and Linux) and Networks TCP / IP.
- Excellent communication skills and taste for contact with the end user.
- Knowledge and experience on Google Workspace, Okta, Microsoft, Xcally, Zendesk and Endpoint platforms is a plus.
- Good interpersonal skills and taste for teamwork.
- Good analytical ability, organization, and planning.
- Outstanding troubleshooting
Skills:
- Knowledge of customer service principles and practices
- Proficiency in English, both written and verbal, clearly and accurately.
Apply Now
Deadline: July 28, 2023
Job Features
Job Category | IT Services and IT Consulting |