JOB TITLE: Night Duty Auditor
JOB LOCATION: Ikeja, Lagos
Employment Type: Full-time
JOB DETAILS:
Customer Relations:
- Handles any guest complaints and/or remarks
- Handles the arrival and departure processes for guests, ensuring they take as little time as possible
- Modifies the welcome he/she provides and takes initiatives: may leave the reception itself to talk directly with guests, can offer guests the option of checking out at a time other than on departure
- Follows up any customer requests (wake-up calls, taxi, breakfast room service etc.)
- Writes a report on activities and incidents that occur during the night
- Ensures that guest documentation at reception and in the lobby is available and up-to-date.
Commercial / Sales:
Advertisements
- Promotes the hotel’s range of services in order to increase sales, modifying sales pitch to suit the customer’s needs
- Applies and actively supports the hotel’s pricing policy
- Commits to fulfilling the brand’s quality promise.
Management and Administration:
- Respects procedures governing invoicing and cash operations
- Is responsible for the reception’s cash holdings
- Writes a nightly activity report for hotel management.
Hygiene / Personal Safety / Environment:
- Applies the hotel’s security regulations (in case of fire etc.)
- Ensures the safety of property and people (night patrols etc.)
- Respects the hotel’s commitments to the “Environment Charter” (saving energy, recycling, sorting waste etc.).
Requirements
- Candidates should possess a Bachelor’s Degree / HND qualification
- Minimum of 3 years work experience in a hotel
- Excellent communications, organization and time management skills
- Proficiency in the use of the computer and application programs
- Good mathematical and analytical skills
- Capability of dealing with crisis or emergency situations effectively
- Sales oriented
- Ability to work as part of a team.
HOW TO APPLY
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.
Note: The position comes with attractive remuneration and company benefits.
Deadline: December 23, 2022
Job Features
Job Category | Accounting / Audit / Finance |