We are recruiting to fill the position below:
Job Title: NOC Support Engineer
Location: Lagos
Department: Technical
Job type: Permanent
Responsibilities
- The NOC Support Engineer will be responsible for proactive monitoring of Transmission and IP devices across MainOne’s network through the support of Network monitoring systems, perform first line troubleshooting/fault isolation, resolve where necessary, and escalate to other levels for support in line with MainOne’s internal processes.
Other responsibilities:
- Maintain and ensure full compliance with all Main One’s NOC processes and procedures
- Ensure proper technical documentation of all network events throughout normal/shift cycles or operations
- Monitor MainOne’s network providing update, status and performance of all network components, capacity services etc.
- Identify and provide first-line support on all faults on the MainOne network in accordance with the Company’s standard operating procedure for fault escalation and management
- Answer all network support related telephone calls and interface with internal/external customers on operational issues and related network events, using MainOne’s standard operating procedures
- Run daily and weekly management reports on network events and activities as well as tracking escalations and other key performance indicators and ensure all customer SLAs are met
Qualifications, Skills & Competencies
- B.Sc / HND in Electrical / Electronic Engineering or related discipline
- Minimum of 3 years of experience in the configuration, operations and maintenance of optical fiber SDH and wireless network equipment
Skills & Competencies:
- Knowledge of IP devices will be a plus
- Knowledge of Ubiquiti or Ceragon radio
- Strong analytical and problem-solving skills
- Strong Knowledge of DWDM/OTN technology
- Good Knowledge of Huawei OSN series equipment
- Strong knowledge of PtP/PtMP Microwave technologies
- Knowledge of basic TCP/IP configurations and troubleshooting
- Strong Knowledge of Synchronous Digital Hierarchy technology
- Excellent and effective communications skills, both orally and in writing
- Ability to use OTDR, E-Analyzer, SDH Analyzer, power meter and other signal testing tools/instruments
- Working Knowledge of Huawei OSN series equipment.
- Working knowledge of Ubiquiti or Ceragon radio.
- Working knowledge of IP devices will be a plus.
- Ability to speak French is an added advantage
Demands of the Job:
- This is a shift based role
- The successful hire could be required to travel to support other MainOne Operations in other regions in Africa and beyond.
Application Closing Date
Not Specified.
Job Features
Job Category | Network Support Engineer |