JOB TITLE: NOC Support Engineer (Internet Service Provider)
JOB LOCATION: Lekki, Lagos
Employment Type: Full-time
JOB DETAILS:
- The NOC Support Engineer will be responsible for proactive monitoring of base transceiver stations and IP devices, as well as fiber infrastructure across Ngcoms network, performing first line troubleshooting/fault isolation, resolving where necessary, and escalating to other levels for support.
Responsibilities
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- Maintain and ensure full compliance with all NOC processes and procedures
- Ensure proper technical documentation of all network events throughout normal/shift cycles or operations
- Monitor network providing update, status and performance of all network components, capacity services etc.
- Identify and provide first-line support on all faults on the network in accordance with the Company’s standard operating procedure for fault escalation and management
- Answer all network support related telephone calls and interface with internal/external customers on operational issues and related network events, using standard operating procedures
- Run daily and weekly management reports on network events and activities as well as tracking escalations and other key performance indicators and ensure all customer SLAs are met.
Qualifications, Skills & Competencies
Qualification:
- B.Sc / HND in Electrical / Electronic Engineering or related discipline
- Minimum of 2 years of experience in the configuration, operations and maintenance of optical fiber SDH and wireless network equipment
Skills & Competencies:
- Knowledge of Ubiquiti or Cambium radio
- Good analytical and problem-solving skills
- Strong Knowledge of DWDM / OTN technology
- Good Knowledge of OLT
- Strong knowledge of PtP / PtMP Microwave technologies
- Knowledge of basic TCP / IP configurations and troubleshooting
- This is a shift based role.
HOW TO APPLY
Interested and qualified candidates should send their CV / Resume to: [email protected] using the Job Title as the subject of the email.
Note: Applicants who do not have the required qualification and experience will not be considered.
Deadline: January 25, 2022
Job Features
Job Category | Engineering / Technical |