JOB TITLE: Operations Associate
JOB LOCATION: Lagos, Nigeria
JOB DETAILS:
- We’re looking for an operations associate to work with our growing team. You’ll play a key role in the day-to-day running of Banking operations in Prospa HQ.
- As an Operations Associate you will have hands-on experience in a variety of departments and the ability to hone your skills in business analysis, transactions management and support, banking systems and risk management.
- You’ll work with the team to ensure members have a great and seamless banking experience.
This role is full time and will involve the following:
- Cooperating with departments to improve banking operations
- Assisting the Bank Operations team with ongoing and special projects
- Handling and closing department related member support tickets
- Monitoring daily operations and escalating/addressing potential issues when they arise
- Daily Report Creation and Monitoring for Operations Processes
- Addressing requests received from Banking partners
- Escalating requests to Banking partners
- Completing administrative tasks
- Assisting with card ordering, reissues, and expedites
- Recording daily metrics
- Submiting weekly banking required reporting
- This is an opportunity to join a dynamic organization and a fast-paced team committed to delivering excellent member experiences.
Experience & Personal Specification
- Minimum of Bachelor’s Degree
- 2+ years of experience in banking operations/customer experience
- Exceptional organizational and administrative skills
- Proactive qualities with a willingness to learn
- Used to working in a fast-paced environment
- Hands-on, always ready to roll up your sleeves and go the extra mile for the team
- Superb communication skills & the ability to interact at all levels within the organization
- Ability to adapt to changing requirements seamlessly
Application Closing Date
Not Specified.
Job Features
Job Category | Service Associate |