Job Title: Operations Manager
Location: Surulere, Lagos
Employment Type: Full-time
Job Description & Responsibilities
- Oversees all operations for a hotel, ensuring that everything is up to par and all guests’ needs are met
- Ensure that each department delivers a consistently high standard of guest service.
- Also, achieve business objectives and maximise the profitability of all outlets.
- Maintain effective cost controls in all areas.
- Plan and direct the hotel main operations including quality, standards, cleanliness, guest satisfaction.
- Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations.
- Work alongside all HODs to ensure the smooth running of the day-to-day operations.
- Conduct regular operations meeting with all HODs to discuss routine operational matters, departmental performance targets and guest feedback.
- Deputise for the General Manager in his absence and at various meetings & events.
- Be responsible for maximising profit through the consistent delivery of the highest standard of service.
- Ensure consistent implementation and review of SOPs throughout all Departments.
- Be responsible for all the day-to-day queries, complaints or problems that arise in the hotel
- Carry out regular inspections of all departments in the areas of guest service delivery, cleanliness, presentation, service delivery, employee presentation and grooming.
- Ensure that reasonable care is taken for the Health and Safety of yourself, other employees, guests and any other persons on the Hotel premises.
Requirements
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- Candidates should possess a Bachelor’s Degree with a minimum of 2 years relevant work experience.
- Experience in the hospitality industry is very necessary.
HOW TO APPLY
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.
Note: Do not apply if you do not have any experience as an Operations Manager.
Deadline: April 1, 2023
Job Features
Job Category | Administration/ Office/ Operations |