JOB TITLE: Operations Manager
JOB LOCATION: Lagos
Employment Type: Full-time
JOB DETAILS:
- A hospitality management company in Victoria Island is looking for an operations manager to oversee the daily operations of the hospitality team at a mixed use property ensuring that revenue and guests-residents satisfaction targets are achieved.
Responsibilities
- Work in conjunction with the General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)
- Assist the development of meaningful, achievable budgets and other short and long term hotel strategic goals
- Provide effective leadership to the management team and team members to ensure targets are met and exceeded
- Respond to audits that are completed by the company to ensure continual improvement is achieved
- Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations
- Comply and exceed property and company Service Standards
- Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action
- Manage and develop the Heads of Department to ensure career progression and effective succession planning within the property and company
- Seek and respond to guest feedback in order to achieve positive outcomes and high levels of customer satisfaction
- Hold regular briefings and communication meetings with the HOD team
- Participate in corporate activities and meetings as requested.
- Assist in the administration of succession planning.
- Participate and maintain active community relations.
- Attend industry meetings and participates in industry organizations.
Skills & Experience
- A Bachelor’s Degree or Masters in Hotel Management or equivalent
- Strong commercial acumen, preferably with experience in Food and Beverage or Rooms Management
- Experience in managing budgets, revenue proposals and forecasting results
- In-depth knowledge of the hotel/ Short let / leisure / service sector
- Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets
- Accountable and resilient
- Ability to work under pressure.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Knowledge of the hotel property management systems
- Previous experience in the same or similar role.
Salary
N300,000 – N600,000 / month.
HOW TO APPLY
Interested and qualified candidates should send their CV to: [email protected] using the job title as the subject of the mail.
Deadline: December 7, 2022
Job Features
Job Category | Administration/ Office/ Operations |