Job Title: Operations Manager
Location: Victoria Island, Lagos
Employment Type: Full-time
Job Description
- In this position, you will oversee the business operations of the company, providing operational support to clients businesses ensuring that revenue and clients’ targets are achieved.
Responsibilities
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- Work in conjunction with the CEO to actively manage key issues (including capital projects; customer service; refurbishment)
- Assist the development of meaningful, achievable budgets and other short and long term hotel strategic goals
- Provide effective leadership to the management team and team members to ensure targets are met and exceeded
- Respond to audits that are completed by the company to ensure continual improvement is achieved
- Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed clients expectations
- Comply and exceed company Service Standards
- Ensure that costs are controlled throughout the operational departments and results are analyzed regularly to highlight problem areas and take appropriate action
- Manage and develop the Heads of Department to ensure career progression and effective succession planning within the property and company
- Seek and respond to guest feedback in order to achieve positive outcomes and high levels of customer satisfaction
- Hold regular briefings and communication meetings with teams Participate in corporate activities and meetings as requested. Assist in the administration of succession planning.
- Participate and maintain active community relations.
- Attend industry meetings and participates in industry organizations
Skills & Experience
- A Bachelor’s Degree or Master’s in Hotel Management or equivalent
- At least 5 years relevant work experience.
- Strong commercial acumen, preferably with experience in Food and Beverage or Rooms Management
- Experience in managing budgets, revenue proposals and forecasting results In-depth knowledge of and experience in the hospitality industry
- Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets
- Accountable and resilient
- Ability to work under pressure
- It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Knowledge of the hotel property management systems Previous experience in the same or similar role.
HOW TO APPLY
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.
Deadline: February 1, 2023
Job Features
Job Category | Administration/ Office/ Operations |