JOB TITLE: Operations Manager
JOB LOCATION: Lagos
JOB DETAILS:
- Monitor the coordination between the different parts of the hotel to ensure smooth and efficient operations
- Conduct assessments to review customer satisfaction and service recovery process
- Oversee the hiring, orienting, and training of hotel staff to ensure maximum revenue for management.
- Establish communication channels to interact with customers in order to obtain their feedback and assist with the resolution of problems.
- Organize training programs to enhance the job skills and performance of hotel personnel.
- Monitor the accounts receivable, accounts payable, and purchase requisitions of each hotel department.
- Inspect hotel stores to check available stock and determine the need for stocking.
- Liaise with the marketing staff to develop and implement strategies for growing the business.
- Liaise with deal with vendors to ensure provision of high quality products and services.
- Monitor work shifts and tasks to hotel staff according to their specialty.
- Set and adjust the rates for different services according to their quality level.
Requirements and Skills
- 5 – 7 years experience
- Exceptional management Skills.
- Excellent planning and problem solving skills.
- Customer Service Skills.
- Strong organization and communication skills.
- High level of accountability.
- Ability to be highly creative.
- Experience as a department leader is desired, preferably in Front Office or F&B Manager.
- Must exhibit professionalism and have a desire to lead by example.
Salary
N150,000 to 200,000 (Monthly).
How to Apply
Interested and qualified candidates should send their Curriculum Vitae to: [email protected] using the job title as the subject of the mail.
Deadline: May 10, 2021
Job Features
Job Category | Manager |