JOB TITLE: Order Clerk
JOB LOCATION: Victoria Island, Lagos
Employment Type: Full-time
JOB DETAILS:
- We are looking for an Order Clerk to liaise with customers, document and process their orders, and ensure that the items are received on time.
Job Responsibilities
- Receive customer orders daily
- Verify customer information on each order when received against company database to confirm all contact information is correct; update database where necessary
- Verify order information is correct on each order when received and that all merchandise purchased is in stock and priced correctly
- Contact customer directly on each order when received if there are questions regarding customer information or discrepancies between customer information on the order and the company database
- Contact customer directly on each order when received if there is an issue with the order, such as merchandise pricing difference, shipping delays or other concerns
- Enter order into fulfillment system for processing, including packaging and shipping preparation; verify order is correct prior to shipment
- Notify customer when order is received and shipped using the customer’s preferred contact method on each order received
- Answer customer service line and field customer questions and complaints daily.
Requirements
- High School Diploma or equivalent
- 1-2 years order clerk experience
- Excellent written and verbal communication skills
- Ability to communicate professionally with customers
- Proficient in Microsoft Office and database applications.
Salary
N80,000 / Month.
HOW TO APPLY
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.
Deadline: November 22, 2021