TTC Mobile Limited is recruiting candidates for an OSP Technician.
JOB TITLE: OSP Technician
JOB LOCATION: Lagos
Division: Infrastructure
Function: Outside Plant Supervision
Travel Frequency: Yes
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JOB DETAILS:
- The Outside Plant (OSP) Supervisor oversees maintenance of fiber optic & civil work activities on the outside plant network.
- The OSP Supervisor will be involved in the day- to- day maintenance and management of the outside plant, taking into consideration Customer and Local Authority organizations in the maintenance of the fiber outside plant.
- The role is expected to involve a significant element of on-site attendance. Deliverables (Maximum 5-6 key responsibilities)
Expected Key Results (Detailed KPIs)
Key Activities:
- Corporate & Retail/FOS Incident Management
Corporate Customers:
- Restore service failures within 3 hours of its occurrence- Implementation and integration of new projects and ensure all open incident tickets are closed within this time-frame.
- Retail Customers: Restore service failures within 12 hours of its occurrence.
- Incident Management Communication: Provide prompt feedback for input into the OTRS application with information relating to activities being carried out to resolve customer service incidents.
- Preventive Maintenance Proactively identify, plan and execute preventive maintenance action on the fibre network.
- Provide operational data for FTTH Network Monitoring and analysis work that feeds into the improvement of fibre break-fix MTTR.
- Audit and collate information for the fiber outside plant network. Prepare the as-maintained documents within region/sub-region managed for the O &M Unit.
Report Management:
- Ensure weekly support status reports are done and submitted timely for review.
FOS Activation:
- Activate FOS Customer requests within 3 days of sign up. Sign-off the Customer Feedback Form, prepare and submit post-activation report.
Qualifications / Key Competencies
Educational Qualifications & Functional Skills:
- Academic: University Degree in Telecoms, Engineering or Applied Sciences.
Work Experience:
- At least 2 years in telecommunications industry, with experience in Fiber network deployments. and outside plant maintenance.
- Specific Knowledge of Civil Works planning applications with Nigerian Local Authorities
Functional Skills:
- Proven track records of maintenance and management of metro and/or long distance fibre optic infrastructure.
- Sound knowledge of telecom industry best practices, norms and technical requirements with regard to fibre & civil work maintenance.
- FTTx and/or P2P fibre deployment and maintenance experience are distinct advantages i.e. fibre termination using fusion splice machines, testing & analyzing fibre links with OTDR and Light
- Source/Power Meters (LSPM), identifying fibre cores with VFLs.
- Capable of understanding fibre network architectures, designs & splice plans.
- An inherent culture of documenting concise and accurate “As-Is” status of network elements and splice configuration, in a consistent manner.
- Familiarity with the requirements of Health & Safety legislation in Nigeria.
- Experience in civil works supervision & quality control.
- Experience in processing ROW License with Local Authorities/State Regulatory Agencies.
- User experience for Microsoft Office Tools including a good working knowledge of Microsoft Project.
- User experience for Visio/AutoCAD/GIS tools is desired.
- Excellent communication skills.
- Ability to solve complex problems in the shortest available time using honed analytical skills.
- Good interpersonal skills with customers, vendors, team members and local community.
Other Requirements:
- Customer Focus
- Tech-savvy
- Bias for Action
- Result Oriented
- Highly innovative
- Ability to optimize work processes
- Resilience
- Self Development
- Nimble Learning
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the “Job Title” as the subject of the email.
Job Features
Deadline | Not Specified. |