JOB TITLE: Packet Core Support Engineer
JOB LOCATION: Lagos, Nigeria
Our Exciting Opportunity
- We are now looking for a Packet core Engineer that will provide technical service and support to our customers.
- In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks.
- You will configure and integrate different nodes and solutions in new and live customer networks.
- You will typically interact with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization.
- You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities.
- As there are no distinct borders between the areas, you will need to be flexible and master more than one area.
- You are expected to travel internationally and work in different cultural environments.
- The technical development is rapid and you are responsible for continuously keeping your competence and skills up to date.
- You will require a broad knowledge within telecom and Datacom, covering both hardware, software, and network knowledge.
- You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson.
- The role more than often requires you to take on big responsibility and it is important that you can work independently. .
You Will
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- Customer support request (CSR) investigation follow up and coordination.
- Analyze problems and identify suitable solution to these problems.
- Do Software Update Management (SUM) activities.
- Working on complex troubleshooting, using support tools and according to global support processes and procedures.
- Developing and maintaining relationships with Customer.
- Actively engage in communication with other engineers for the purpose of knowledge sharing.
Requirements
To be successful in this role you must have:
- Minimum of a Bachelor’s Degree in Engineering or equivalent
- Domain experience: (Packet core) at least 7-8 years.
- Very good knowledge of Ericsson Packet Core nodes, SGSN-MME, GGSN, EPC, vEPC
- Good Understanding of Packet Core surrounding Nodes (Like IMS, OCC, Charging Nodes)
- Good knowledge of SAPC (Policy server) , IPWorks (DNS)
- Familiar with virtualization and the Cloud Systems
- Excellent IP background
- Very good knowledge of Linux
- Negotiation & argumentation skills
- Planning & organizing skills
- Delivering results & meeting customer expectations
- Presentation & communication skill
- Working with people.
You should also have:
- Excellent social and interpersonal skills
- Responsive and result oriented
- You will be perseverant, as well as open minded, with a passion to win.
Why join Ericsson?
- At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what’s possible.
- To build never seen before solutions to some of the world’s toughest problems.
- You´ll be challenged, but you won’t be alone.
- You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
Application Closing Date
Not Specified.
Apply Now
Job Features
Job Category | Engineering / Technical |