JOB TITLE: Patient Support
JOB LOCATION: Lagos
Employment Type: Full Time
Reports to: Clinical Lead
Requirements
- Provide clinical and emotional support for patients referred/requesting genetics counselling
- Provide educational information for patients relevant to services offered at 54gene
- Keep up to date with the literature and relevant information in relation to services offered
- Adequate clinical knowledge and application of diagnostics in disease areas such as oncology, fertility, prenatal screening.
- Clinical application and interpretation of microbiology and clinical chemistry tests
- Basic knowledge of genomics
- Ability to communicate efficiently, with empathy, in a non-judgemental manner and quickly adapt style of communication to suit situation
- Ability to cope with emotional situations in a calm manner
- Computer Skills – Proficient ability to use a computer
- Detail Oriented – Ability to pay attention to the minute details of a project or task
- Flexibility – Ability to adapt easily to changing conditions and work responsibilities.
- Confidentiality – Maintain patient, team member and employer confidentiality. Comply with all HIPAA regulations.
- Participate in training programmes relevant to job description
- Supporting role for marketing diagnostics services to potential clients where needed
Qualifications
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- B.Sc in psychology or MBBS
- Additional training in counseling advantageous
- Prior professional experience in an academic and/or life science setting
- At least 3 years of post-graduate work experience in related fields.
Knowledge Skills & Abilities:
- Clear and flexible verbal, written and telephonic communication skills
- Ability to be flexible, versatile, adaptable and take initiative
- Ability to successfully collaborate cross-functionally with others of different skill sets, backgrounds and levels within and external to the organization.
- Knowledge of medical office principles, standards, applications and tests offered at 7RL
- Basic knowledge of medical terminology and medical equipment in lab.
Other:
- Willingness to travel if required.
Equal Opportunity Employer
- 54gene celebrates diversity and is proud to be an inclusive employer.
- We do not discriminate based upon race, religion, color, national origin, ancestry, sex, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or gender expression, age, marital status, genetic information, status as a protected veteran, status as an individual with a mental or physical disability, or any other applicable legally protected status or characteristics.
Application Closing Date
Not Specified.
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Job Features
Job Category | Support Staff |