Job Title: Payment & Product Manager
Location: Lagos
Employment Type: Full-time
Job Description
- Provide overall leadership, direction and continually enhance team performance to achieve quality customer service delivery.
- Continually develop strategies that will build customers’ loyalty in adopting the banks as the source of all their payment needs; while generating consistent value, volume and revenue growth significantly faster than market development.
- Drive payments innovations through deep analysis of industry trends, emerging technologies and business model revolution.
- Define and analyze new payments focused product opportunities: lead market research, outline requirements, develop product concepts, conduct competitive analysis and develop business case recommendations.
- Disseminate information on all new payments guideline and ensure effective/efficient implementation of bank wide policies with respect to e-payment.
- Interact with key customers to help determine appropriate payments features need that will enhance business value to customers and usage.
- Conduct periodic review of Payment product while identifying areas of improvement and implementing the necessary changes.
- Joint call with relationship managers in engaging customers for proper profiling, providing clarification on features and taking their feedback.
- Track new product features usage traffic through data analysis, profitability and drive initiatives that reduce cost.
- Serve as a primary point of contact to target companies and engaging at very senior levels by guiding executives for tactical execution of their payments.
- Report and update Management on status, developments, impacts and required needs for performance enhancements.
- Match customers’ needs with product capabilities through presentation of tailored demonstrations and proposals.
- Attend to ad-hoc assignments as it may be required by the directorate.
Requirements
- Minimum education level – A good First Degree in any discipline, a Master’s Degree will be an added advantage
- A minimum of eight (8) years’ experience in a bank / financial institution with the last six (6) in Transactions processing and Management.
Salary
N23,000,000 Annually.
Application Closing Date
Not Specified.
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Job Features
Job Category | Branding/Product/Image Management |