JOB TITLE : People Experience Personnel
JOB LOCATION : Abuja (FCT)
Employment Type: Full-time
JOB DETAILS:
- In this emerging role, the People Experience Personnel combines leadership skills with a desire to provide a positive customer experience to lead our customer success team.
- You should organize and develop a way to measure how customers perceive the product and/or service our company provides.
- This may include owning aspects of the customer journey such as:
- Developing feedback surveys
- Scheduling in-person and online meetings with customers
- Thinking of ways to show appreciation to loyal clients
- And other methods to improve and maintain the overall brand experience
- Along with fine-tuning the customer journey, you are also responsible for the employee experience and how it directly impacts the end customer.
- When the entire company has adopted a culture of customer success, employees work performance will improve and the level of satisfaction customers feel when interacting with our company will increase.
Roles and Task Complexities
- Identifying patterns in the experience our customers are having both internally and externally
- Must find the voice of the customer by the use of social media as an effective set of customer communication tool
- Give quick responses to customer questions and rapid turn-around time for customer issues
- Manage the customer’s perception of the company. Part of this task involves making the staff conscious of how their decisions impact the customer
- Ensure that the basic product is still high quality as well as delivering first class customer service
- As the customer’s champion throughout the organization, its your duty to make the company pro-customer and improve sales
- Utilize customer relationship management (CRM) tools in coordinating and monitoring customer experience operations
- Thinking of ways to show appreciation to loyal clients.
Qualifications
- Bachelor’s or Master’s Degree in Business Administration, Management Studies, or in a related discipline.
- Prior experience (up to 2 years) in the field of customer service or marketing is also necessary for this position.
Competencies / Skills:
- Leadership Skills
- Communication Skills: well versed in effectively interacting with clients to identify and process their requirements
- Customer Service Skills: able to courteously interact with clients to ensure positive customer experience.
Behavioral Qualities:
- Courteous and hyper-efficient
- Resourcefulness
- Personal integrity and high ethical standards
- Adaptability
- Resilience and tenacity.
Application Closing Date
3rd November, 2021.
How to Apply
Interested and qualified candidates should send their CV to: [email protected] using “People Experience Personnel” as the subject of the email.
Job Features
Job Category | Customer Service |