Job Title: Professional Service Engineer
Location: Lagos
Job Description / Responsibilities
- Installation and configuration of network devices such as: routers, switches, firewall and access points.
- Provide excellent customer service, listening carefully to customer concerns and addressing issues until customer is satisfied.
- Communicate with clients to determine their needs and explain complex issues.
- Identify faults or performance issues within the customer network.
- Perform Site Survey/Wifi survey: Perform site inspection/survey and propose a network design.
- LAN Audit: Troubleshoot, diagnose and resolve software, hardware, and other network and system problems.
- Hotspot survey and installation: Perform site inspection/survey for hotspot users and configure it in accordance with their requirements.
- Firewall: Deploying firewall (mostly Sophos UTM) and endpoints for clients.
- Troubleshoot to identify issues and resolve it.
Requirements
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- Candidates should possess a B.Sc Degree with relevant work experience.
Core Competencies:
- Good communication and customer service skills.
- Good knowledge of networking technologies – TCP/IP, DNS etc.
- Proactive with a positive ‘can do’ approach.
- Ability to work productively with minimal supervision.
- Strong diagnostic, analysis and problem resolution skills with a flexible approach to
- problem solving.
- Good technical documentation skills.
- Capable of multi-tasking, good time management and prioritization of workload.
- Ability to assess and prioritize faults and respond or escalate accordingly.
Application Closing Date
Not Specified.
HOW TO APPLY
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.
Job Features
Job Category | Engineering / Technical |