Job Title: Project & Service Delivery Manager
Location: Gbagada, Lagos
Employment Type: Full-time
Job Summary
- This position is responsible for the delivery of all projects assigned and excellent service delivery to all the company support customers within the agreed Service Level Agreement.
- He/she is responsible for achieving ITH Group goals of delivering quality projects and maintaining a consistence satisfactory experience with all support customers.
- This will entail ensuring projects are delivered to time, on cost and quality for all ITH present and future customers. He/she will be responsible for ensuring the company.
- Chosen project methodology is abided by. He/she will give accounts on project cost performance, customer satisfaction, resource performance and business expected measurable benefit outcomes.
- He/she is also responsible for quality delivery and gives updates when required on status of project assigned.
- He/she will also be accountable in project delivery, documentation, communication, stakeholder management and planning including internal and external resource.
Responsibilities
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- Establishes and monitors adherence to project management and service delivery as well as planning & controls standards.
- Oversees the tracking, development, and implementation of innovations in Project Management, Service delivery and Quality Assurance
- Ensures products and services are purchased in the most cost- and time-efficient manner.
- Coordinates project activities of and external vendors to ensure services delivered consistently meet customers’ expectation.
- Measure progress of work against weekly target, work/project scope and deliverables
- Ensures the delivery of services to customers within the agreed scope of work and timeline.
- Provide accurate documentation of project and services delivered to customers on the departmental online repository.
- Liaises with sub-contractors and 3rd party service providers on the strict guidelines given to them to meet customer expectations.
- Develops full-scale project execution plans and related communication documents.
- Ensure projects are delivered within scope, cost and time committed to customer.
- Reviews and tracks progress against revenue and targets; analyse sales/revenue reports; recommend and propose changes to existing plans and operating budgets; implementing approved changes.
- Works closely with other internal departments and stakeholders through proper communications to ensure client expectations are met.
- Proactively works with the Finance Department to ensure all payments are collected within the agreed timelines as per the credit terms the customer has with the company.
- Develops and delivers progress reports, proposals, requirements documentation and presentations for the Executive leadership.
- Trains, motivates, and supervises project team members and sub-contractors and influence them to take positive action and accountability for their assigned tasks.
Requirements
- Minimum of Bachelor’s Degree
- PMP qualified or another Project Management Certification (PRINCE II etc.) desirable.
- Relevant management qualification or training.
- 4 – 5 years’ experience working as a Project Manager in the IT industry or IT Consulting.
HOW TO APPLY
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.
Deadline: June 7, 2023
Job Features
Job Category | Delivery |