JOB TITLE: QA / QC & Application Support Officer
JOB LOCATION: Lakowe, Lagos
Employment Type: Full-time
Responsibilities
Application Support Functions:
- Provide effective support that guarantee 100% availability of all our applications in production stage
- Carry out daily system performance review to ensure optimal system performance
- Interface between customers/applications users and the technical team to ensure all issues are documented and promptly resolved with appropriate job completion sign off
- Work closely with Ativo and Digital sales teams to resolve any technical issues
- To identify and eliminate any bugs and improve the quality of the finished product.
- Identify and report system issues to Supervisors. Monitor and test resolution of those issues escalated to Supervisor.
- Perform stress testing, performance testing, functional testing & scalability testing, Run customer scenario testing and benchmark with international best practice
- Working with senior software developers and project support teams to implement any bug fixing, enhancement, and other developmental activities
- Perform minor repairs of equipment and arrange for other servicing needs.
- Monitor antivirus software and updates.
- Monitor backup systems and procedures.
- Monitor all live applications daily to ensure all modules are function properly
QA & QC Functions:
Advertisements
- To identify and eliminate any bugs and improve the quality of the finished product.
- Review of application prototype, Flowchart and codes to ensure it meet the demands of the project
- To provide constructive criticisms, remain tactful and diplomatic to maintain a good working relationship with developers at all times.
- Interfacing with users to understand the scope of projects
- Working with software developers and project support teams to identifying business requirements
- Actively involved in project planning, monitoring applications and software systems
- Perform stress testing, performance testing, functional testing & scalability testing, Run customer scenario testing and benchmark with international best practice
- Writing and executing test scripts, running manual and automated tests, testing in different environments including web and mobile and device
- Writing bug reports, resource planning, reviewing documentation, working towards departmental and project deadlines
- Quality assurance, providing objective feedback to software development project teams
- Problem solving, designing tests to mitigate risk, presenting findings to software development and business user teams
- Communicating findings to technical and non-technical colleagues and follow up to ensure prompt closure.
- Any other assignments as may be delegated by the Head of IT and product Development.
Academic Qualifications
- HND / B.Sc Degree in Computer Science or Engineering course
- 2 – 3 years relevant work experience.
Key Skills and Competencies:
- High attention to detail and quality
- Execution Effectiveness
- Analytical skills
- Technical competence in software issues
- Excellent oral and written communication skills
- Excellent mathematical skills
- Good time management
- Problem solving skills effectively manage priority of tasks and drive to completion in a timely fashion.
- Leadership and team development
- Ability to work independently and/or as part of a team
- Ability to conceptually explain business and technology processes verbally and visually
- Understanding of the code, specification and regulations related to the payment card industry
- A natural curiosity
- Good judgment skills
- Good presentation skills
- The ability to work under pressure and to tight deadliness and competencies.
HOW TO APPLY
Interested and qualified candidates should forward their CV to: [email protected] using the Job Title as the subject of the email.
Note: Candidates residing in Island, Lekki – Ajah axis are encouraged to apply.
Deadline: June 10, 2022