They are recruiting to fill the position below:
Job Title: Receptionist
Location: Ikeja, Lagos
Employment Type: Full-time
Job Description
As a Hotel Receptionist, you will be the first point of contact for the guests, providing a warm welcome and ensuring their stay is memorable.
Responsibilities
Greet guests warmly and assist them with check-in and check-out procedures, ensuring a smooth and efficient process.
Provide guests with information about the hotel’s facilities, services, and local attractions to enhance their overall experience.
Handle guest inquiries, requests, and complaints promptly and professionally, aiming to resolve issues to the guests’ satisfaction.
Manage room reservations and maintain accurate records of guest bookings and preferences.
Process payments and handle financial transactions accurately while adhering to the hotel’s policies and procedures.
Coordinate with other hotel departments to ensure guests’ needs are met promptly and efficiently.
Maintain a clean and organised reception area, ensuring it presents a welcoming and professional ambiance.
Respond to telephone calls and emails in a courteous manner, providing helpful information and assistance to callers.
Carry out administrative tasks, including filing, record-keeping, and maintaining guest information in the hotel’s database.
Act as a point of reference for guests, offering advice and recommendations for local activities and dining options.
Qualifications and Skills
A B.S. Degree in Business Administration or other relevant field
Minimum of 2 years experience as a Receptionist or Front Desk Agent (Experience in the hospitality industry is an advantage)
Exceptional customer service and interpersonal skills, with a welcoming and friendly demeanour.
Strong verbal and written communication abilities in English.
Proficient in using computers, Microsoft office applications and familiar with hotel reservation systems
Ability to handle multiple tasks simultaneously while maintaining attention to detail.
Excellent organisational and time management skills.
A positive attitude, adaptability, and a willingness to work in a team-oriented environment.
Knowledge of local attractions, events, and dining options is an advantage.
Must maintain a neat and professional appearance at all times to reflect and uphold the high standards of the hotel.
Application Closing Date
Not Specified.
How To Apply
Interested and qualified candidates should submit their CVs in pdf to: [email protected] using the job title as the subject of the mail.
Job Features
Job Category | Receptionist |